Our commitment to your privacy
Bali Beginnings is committed to protecting the privacy of every person who contacts us, visits our website, or enters our treatment programmes. We handle personal and health information in accordance with the UK GDPR and the Data Protection Act 2018, and we comply with Indonesian data-protection law where it applies to our clinical operations.
Who we are
In this policy, “we”, “us” and “Bali Beginnings” refer to the operator of rehabbeginnings.uk and the associated residential rehabilitation facility in Bali, Indonesia. If you have a question about this policy you can contact us by email at info@rehabbali.com or by phone on +61 493 829 380.
Information we collect
We only collect information that we genuinely need in order to help you. That typically includes:
- Contact details — name, email, phone number, and country of residence, provided when you enquire through our website, phone, or email.
- Enquiry content — the message you send us about your situation or your loved one’s situation.
- Clinical information — where you progress to assessment or admission, relevant medical, psychological, and substance-use history, provided by you or (with your consent) by your GP or treating clinicians.
- Website analytics — aggregated, anonymous usage data collected via Google Analytics / Google Tag Manager so we can understand which pages are helpful.
How we use your information
We use the information you give us to respond to your enquiry, to assess clinical suitability for treatment, to coordinate your admission, and to deliver care if you become a client. We may also use contact details to keep you informed about your enquiry or your treatment. We do not sell your personal information to third parties, and we do not use it for marketing unrelated to your enquiry without your consent.
Who we share information with
Access to your personal information is limited to the Bali Beginnings clinical and admissions team. In limited circumstances we may share information with:
- Your nominated GP or treating clinician, with your consent;
- Family members or a nominated next of kin, where you have asked us to involve them;
- Travel, insurance or logistics providers necessary to arrange your admission;
- Regulators, law enforcement, or emergency services where we are legally required to disclose, or where there is a risk of serious harm to you or another person.
Cookies and website tracking
Our website uses cookies and similar technologies to improve functionality and to measure which content is useful. We use Google Tag Manager (container ID GTM-NNCH8K2V) and Google Analytics for this purpose. You can block or delete cookies through your browser settings without affecting your ability to use the site, though some features may behave differently.
How we store and secure your information
Enquiries made via this website are stored on secure hosting infrastructure. Clinical records are kept in access-controlled systems in line with healthcare-sector standards. We retain personal information only for as long as necessary to meet the purpose for which it was collected or as required by law, then securely destroy or de-identify it.
Accessing and correcting your information
You have the right to ask us what personal information we hold about you, to request a copy of it, and to ask us to correct anything inaccurate. Contact us using the details above and we will respond within a reasonable period, typically 30 days.
Complaints
If you believe we have handled your personal information in a way that breaches UK data protection law, please contact us first and we will investigate promptly. If you are not satisfied with our response, you may lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The “last updated” date at the top of the page reflects the latest revision. Material changes will be communicated through the website.